Orders are being delivered as normal despite the 2021 UK Lockdown.
Hermes has a new feature in their app called My Places which allows customers to set preferences for all their parcel deliveries. This is something which is especially important during the temporary contact-free delivery approach as the country responds to the COVID19 crisis. You can set your safe place, upload a photo of your safe place and choose your preferred neighbour; something that will be useful once things have settled down after the COVID19 restrictions.
UK Standard Delivery
£3.95 (Free for orders over £50*)
Delivery will be made between Monday and Friday so please allow 3-5 working days for your order to arrive.
*Unfortunately we cannot offer standard delivery to the following: Offshore, Channel Islands and the Republic of Ireland.
UK Next Day Delivery
You can get your order the very next day with our express service; it guarantees next working day delivery to UK Mainland* for all orders placed before 7pm Monday to Friday, and 2pm on Weekends.
*Unfortunately we cannot offer next day express delivery to the following locations: Offshore, Northern Ireland, Republic of Ireland, Scottish Highlands and the Channel Islands.
Click and Collect
£3.95 | Standard (Free for orders over £50)
Not Going to be Home? With Click and Collect, there’s no need to wait in.
Simply select Click and Collect as your delivery option at the checkout. Choose the Hermes Parcel Shop nearest to your preferred address. Yes, it is that easy!
Ordering from overseas? We offer a range of delivery options to Europe. To place your order or find out more, please contact our Customer Service team.
Email: [email protected]
Can I track my order?
Oh yes, you can track you order at any time by following the instructions on your order confirmation email. Lights ordered, value guaranteed - now sit back and relax, your new lights are on their way!
If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier a further two delivery attempts will be made. If the courier is still unable to deliver after this point, the order will be returned back to us at Value Lights.
Can't find the answer?
Due to COVID-19, our customer phone lines are temporarily closed. We hope to be up and running again soon! We're sorry for any inconvenience caused.
Our Customer Service team are available:
Monday to Friday 8am - 5pm
Saturday 8am - 4pm
Sunday - Closed
In the unlikely event of products being unavailable for dispatch within 7 days, you will be contacted by our Customer Service team. You will be given the option to cancel your order with a full refund or find alternative items.
UK Bank Holidays
Orders cannot be delivered on UK Bank holidays. Please allow an extra working day for deliveries over these days below:
Good Friday – Friday 2nd April
Easter Monday – Monday 5th April
Early May Bank Holiday – Monday 3rd May
Spring Bank Holiday – Monday 31st May
Summer Bank Holiday – Monday 30th August
Christmas Holiday – Monday 27th December (substitute day)
Boxing Day – Tuesday 28th December (substitute day)
*Please note we are unable to change your delivery address once an order has been placed.