Refunds & Free Returns
At Valuelights, we offer a 30 day no quibble money back guarantee and now offer free returns.
You must contact us in writing (letter or email) on the below contact details, quoting your name, item code and order number from your invoice within 30 days of delivery of any goods to be returned, shortages, or if you wish to report any damaged or faulty goods.
The date of delivery will be recorded by our courier.
Once we have your contact details, our customer service team will contact you to help resolve the issue and in the case of returning goods we will assist you with the necessary action to be taken.
All goods must be returned in their original packaging, complete with all other associated components sent with them, such as light bulbs and fixing packs.
Goods should not have been installed, modified or used in any way and should be in an undamaged condition.
A collection can arranged by Valuelights, alternatively goods can be sent back for free by speaking to our customer services team on Customer service are available Monday - Friday 8am to 5pm, and Saturday 8am to 4pm
Your refund will be made within 30 days of return of the Goods.
Damaged Goods
You should examine your goods at point of delivery. If the package is damaged please sign delivery paperwork ‘accepted packaged damaged’ or if you wish, refuse the delivery.
You must contact us in writing (letter or email), quoting your name, item code and order number from your invoice within 30 days of delivery of any damaged goods to be returned.
Where to send returned goods to:
Returns Department
Unit L3
Lyntown Trading Estate
Eccles
Manchester
M30 9QG
Warranty/Guarantee
Valuelights guarantees all goods for 1 year from the date of receipt against defective parts, materials and manufacture.
A qualified electrician must carry out installation of goods to applicable standards where relevant, otherwise this guarantee will be void.
If goods have become damaged as a result of misuse this warranty is void. After 30 working days from the date of delivery, goods returned will be repaired or replaced dependent upon the nature of the fault.
These conditions are in accordance with the Distance Selling Regulations 2000 and your statutory rights are not affected.
Contact Us
Email: customerservice@valuelights.co.uk
Phone: +44 (0) 161 837-6095
Address: Unit L1, Lyntown Trading Estate, Eccles, Manchester, M30 9QG
Please note our working hours are Monday to Friday 8am to 5pm, and Saturday 8am to 4pm.
