Changed your mind? No worries

You’ve got 30 days from delivery to send your order back, completely free. If something arrives faulty or damaged, just let us know within 30 days and we’ll make it right. Every product also comes with a 1‑year warranty, because we like to keep things glowing.

How to return your order

We’ve kept it simple (and still free!):

• Create your free return – Use this link to go to our returns portal and get started
• Have your details handy – We’ll need your order number, email address, and reason for return
• Choose your return method – Select from multiple drop-off points that are convenient to you
• Pack it up - We can only accept returns if they're back in their original packaging, with all fixtures and fittings included

Refunds made simple

Please keep hold of your return receipt, it’s your proof of postage if anything goes missing on its way back to us. Once your parcel reaches Evri, we’ll process your refund within 10 working days. Your bank may take a little longer to pop it back into your account, but everything our end is handled. No chasing needed.