Changed your mind? No worries

You’ve got 30 days from delivery to send your order back, completely free. If something arrives faulty or damaged, just let us know within 30 days and we’ll make it right. Every product also comes with a 1‑year warranty, because we like to keep things glowing.

How to return your order

We’ve kept it simple (and still free!):

• Create your return – Use this link to create your free return with Evri
• Have your details handy – We’ll need your order number, email address, and reason for return
• Choose your return method – We have ParcelShop drop-off, locker, or home collection (this one needs a printer). Pick what suits you best – all options are free
• Pack it up - We can only accept returns if they're back in their original packaging, with all fixtures and fittings included

Refunds made simple

Please keep hold of your return receipt, it’s your proof of postage if anything goes missing on its way back to us. Once your parcel reaches Evri, we’ll process your refund within 10 working days. Your bank may take a little longer to pop it back into your account, but everything our end is handled. No chasing needed.

Changed your mind?

No worries! You’ve got 30 days from delivery to send it back, totally free. Found a fault or damage? Tell us within 30 days and we’ll get it sorted quickly. Promise! We’ve got your back every step of the way.

Every product comes with a 1-year warranty, because we like to keep things glowing.

Need a hand? Our lovely Customer Care team is here Mon – Fri, 9am–5pm.

How to return your order?

We’ve kept it simple (and still free!):

• Get in touch – Our friendly Customer Service team are on hand Monday to Friday, 9am to 5pm, ready to help you start your return
• Have your details handy – We’ll need your order number, email, and reason for return. If it’s faulty, a quick photo helps us speed things up
• Choose your return method – We have ParcelShop drop-off, locker, or courier collection (this one needs a printer). Pick what suits you best – all options are free
• Check and confirm – We’ll email everything you need to make your return. Easy peasy!
• Pack it up - We can only accept returns if they're back in their original packaging, with all bits included, and in a condition that’s ready for a new home

Refunds made simple

Please keep hold of your return receipt, as this acts as your proof of postage if the parcel goes missing on its way back to us. Once your item reaches Evri, we’ll process your refund within 10 working days. Your bank may take a little longer to pop it back into your account, but we’ll handle everything our end, no chasing needed.

Need a little extra glow?

We’re always happy to help and will never leave you in the dark. Our Customer Care team are always on hand to help shed a little light.