Changed your mind?

No worries! You’ve got 30 days from delivery to send it back, totally free. Found a fault or damage? Tell us within 30 days and we’ll get it sorted quickly. Promise! We’ve got your back every step of the way.

Every product comes with a 1-year warranty, because we like to keep things glowing.

Need a hand? Our lovely Customer Care team is here Mon – Fri, 9am–5pm.

How to return your order?

We’ve kept it simple (and still free!):

• Get in touch – Our friendly Customer Service team are on hand Monday to Friday, 9am to 5pm, ready to help you start your return
• Have your details handy – We’ll need your order number, email, and reason for return. If it’s faulty, a quick photo helps us speed things up
• Choose your return method – We have ParcelShop drop-off, locker, or courier collection (this one needs a printer). Pick what suits you best – all options are free
• Check and confirm – We’ll email everything you need to make your return. Easy peasy!
• Pack it up - We can only accept returns if they're back in their original packaging, with all bits included, and in a condition that’s ready for a new home

Refunds made simple

Once your return arrives, we’ll process your refund within 10 working days (although your bank might take up to 5 more). You’ll get an email confirmation when it’s on its way back to you. No chasing needed, we’ve got it covered.

Need a little extra glow?

We’re always happy to help and will never leave you in the dark. Our Customer Care team are always on hand to help shed a little light.