Privacy Policy

At ValueLights (that’s “we”, “our”, or “us”), your privacy matters to us. We’re committed to keeping your personal information safe and secure. This policy explains how we collect, use, and protect your data. So, grab a cuppa and have a read.

Our promise to you

Your privacy matters to us and we take it seriously. We stick to the highest standards when it comes to protecting your personal data, including:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • Any future UK data protection laws and guidance from the Information Commissioner’s Office (ICO)

Your trust means everything, and we’ll always play by the book when it comes to your personal data.

Simply put:

  • We use your information lawfully and transparently
  • We only collect what we need for clear, valid purposes
  • We keep it accurate and up to date
  • We only keep it as long as necessary
  • We protect it with strong security measures

What information we collect

“Personal data” means any info that can identify you (like your name or email). It doesn’t include anonymised data. There are also “special categories” of data that need extra care, we treat those with the highest level of protection.

Here’s what we may collect:

1. Information you give us

This includes details you share when:

  • Registering an account
  • Placing an order
  • Contacting us
  • Joining competitions, surveys, or social media activities

We’re talking about things like your name, address, email, phone number, payment details, and sometimes photos.

2. Information we collect automatically

When you visit our site, we may log:

  • Your IP address and browser details
  • Traffic data, location data, and site usage patterns

3. Information from other sources

We sometimes receive information from partners, like delivery services, payment providers, or analytics companies.

How we use your data

We use your info to:

  • Process your orders and manage your account
  • Keep you updated on our products and offers
  • Improve our website and your experience
  • Personalise repeat visits
  • Invite you to leave reviews
  • Prevent fraud and protect security
  • Enable trusted partners to deliver services (like delivery or payment processing)

We may also share your data if required by law, during legal disputes, or for fraud prevention.

Who we share it with

To make sure everything runs smoothly, we may share your details with:

  • Service providers (IT, delivery, marketing)
  • Credit reference and fraud prevention agencies
  • Authorities when legally required

We only work with partners who meet strict security standards and only use your info for agreed purposes.

How long we keep your info

We keep your data only as long as we need it, usually no more than 7 years. After that, it’s securely deleted.

What if you don’t share your info?

If you don’t give us the details we need:

  • We might not be able to process your order
  • You may miss out on certain site features
  • We might not be able to meet legal obligations

Your rights

You have the right to:

  • Access your data– Ask what we hold and get a copy
  • Correct or erase your data– Fix errors or ask us to delete it
  • Withdraw consent or restrict processing– Especially for marketing
  • Data portability– Get your info in a usable format
  • Complain– Either to us or to the Information Commissioner’s Office

To exercise these rights, email customercareteam@valuelights.com or write to:Customer Care Manager, ValueLights Limited, 4 Omega Drive, Irlam, Manchester, M44 5GR.

Marketing

Love hearing from us? Great! If not, you can opt out anytime by:

  • Clicking unsubscribe in our emails
  • Contacting us at customercareteam@valuelights.com

We also use cookies to personalise your experience. For details, see our Cookie Policy.

International transfers

If your information needs to leave the EEA for services, don’t worry, we follow strict legal safeguards to keep it protected.

Keeping your data secure

We use robust security measures to protect your information from unauthorised access, loss, or damage.

Other websites

Our site may link to other websites. Their privacy policies are separate from ours, so make sure you’re happy with them before sharing any data.

Clearpay

If you choose Clearpay as your payment option, we’ll share the necessary information, such as contact and order details, for them to provide their payment service. Their privacy terms apply.

Changes to this policy

We review this policy regularly and post any updates here. Check back now and then! Last updated: July 2025.

Questions?

Email us at customercareteam@valuelights.com or write to the address above, in the ‘Your rights’ section.