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Delivery & Returns

MAINLAND UK STANDARD DELIVERY- £2.95 or free delivery on orders over £35

We offer free Mainland UK standard delivery on all orders over £35.
Orders under £35 will have have a £2.95 delivery charge.
Deliverys will be made between Monday and Friday.
Please allow 3-5 working days.
* We unfortunately cannot offer free standard delivery to the following; Offshore, Channel Islands, Northern Ireland and Republic of Ireland, please contact us directly for a delivery quote.

Our Express Service Guarantees Next Working Day Delivery to UK Mainland* for all orders placed before 9pm Monday to Friday, and 2pm on Weekends

* We unfortunately cannot offer next day express delivery to the following; Offshore, Northern Ireland, Republic of Ireland, Scottish Highlands and Channel Islands. We are also unable to offer next day express delivery to the Classic Arco Floor Lamp Range. 
We offer a range of delivery options to Europe and Russia; however please contact us directly to arrange the delivery of goods as we individually charge for all deliveries outside mainland UK.
Phone: +44 161-837-6095
*We only deliver to Russia if a valid business address is provided.
We at present are unable to offer next day delivery for the Arco Floor Lamp Range.
The product is delivered by courier service on a pallet. The base of the lamp weighs 65kg, and it is the customer’s responsibility to ensure they are able to get the product into their house.
Please note we must receive a valid phone number with your order so the courier can arrange delivery.
We use Royal Mail 1st or 2nd Class and UK Mail Next Day depending on what delivery option you have selected.
We offer a tracking system depending on which delivery option you have selected.
Please note we are unable to change your delivery address once an order has been placed.
If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the goods will be returned back to Valuelights.
In the unlikely event of goods being unavailable for dispatch within 7 days, you will be contacted by our customer service team and will be given the option to cancel your order without penalty.
UK Bank holidays are not classified as delivery days; please allow an extra working day for deliveries over UK Bank Holidays detailed below:
  • 25th March 2016 - Good Friday
  • 28th March 2016 - Easter Monday
  • 2nd May 2016 - Early May Bank Holiday
  • 30th May 2016 - Spring Bank Holiday
  • 29th August 2016 - Summer Bank Holiday
  • 26th December 2016 - Bank Holiday (in lieu of Christmas Day)
  • 27th December 2016 - Bank Holiday (in lieu of Boxing Day)
  • 2nd January 2017 - Bank Holiday (in lieu of New Year's Day)


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